ETIQUETTE AND PROTOCOL IN HOSPITALITY
In
the world of Hospitality and Tourism, the need for Etiquette and
Protocol is necessary for achieving guest satisfaction and fulfilling
guest needs. As the Tourism and Hospitality Industry grows, the need for
social guidance, manners, and etiquette becomes crucial especially for
those related in this business. This Book will allow everyone to learn
and understand the definition and needs of Etiquette and Protocol in the
Hotel Industry, filled with a compilation of history of from where it
all begun, definitions of Etiquette and Protocol and also a proper
manner to work in the hotel environment especially in the front of the
house service operation area where guest interaction with the hotel
employees took place. This book is perfect for readers who are
interested and want to learn or gain new knowledge about the hotel
industry because it is delivered in the form of a millennial’s design
and illustration to ease the readers in reading and gaining the
information. Hope this book will bring knowledge and help to develop
Indonesia’s hospitality and tourism education even further.